Returns & Warranty Policy

At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can initiate a return for a full refund or exchange provided the item is in its original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device, including all original cables, adapters, and manuals, ensuring the product is protected during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 5-7 business days.